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Public Workshops

Public Workshops

A leader in conflict resolution, St. Stephen's Conflict Resolution & Training has been providing alternative dispute resolution services and training since 1985. When conflict is unmanaged it can increase stress, strain relationships, lower morale, and decrease productivity. Our workshops are ideal for anyone who wants to learn how to mediate and effectively resolve interpersonal conflicts, whether they are in the workplace or in personal settings.

All of our workshops are participatory in style; they combine group discussion, exercises, minimal lecturing, and rely heavily on role playing.

Below is the schedule of our next workshops:

WORKSHOP  DURATION DATES
Managing Conflict with Angry People 1 day

November 6, 2015

Foundational Interpersonal Mediation 3 days
Intensive Interpersonal Mediation 5 days

Conflict Resolution and Negotiation - NEW!

1 day
Facilitation Essentials - Running Effective Meetings - NEW! 1 day July 14, 2015

 

 

 

 

 

 

 

 

 

 

 

 

For more details, just click on the triangle beside each workshop.

Managing Conflict with Angry People (1 day)

Having trouble dealing with an angry client? Dreading telling your boss you couldn't make a deadline? This workshop will help to improve your ability to communicate and handle conflicts with angry people in both work and social settings. 

Topics
  • How to prepare when you see conflict coming
  • Dynamics of conflict escalation and de-escalation
  • Win/win or interest-based problem solving
  • Responding to blaming statements
  • Creating mutual understanding to clarify situations
  • Delivering information without causing defensiveness
  • Setting boundaries effectively and with respect
  • Dealing with different stages of anger 
 DURATION  PRICE DATES
1 day workshop $  300.00

November 6, 2015

    Foundational Interpersonal Mediation (3 days)

    Participants will develop practical skills and techniques to mediate interpersonal disputes as a third party neutral. Learning our proven three phase mediation model will allow you to mediate disputes quickly and effectively. The model empowers people to resolve their own conflicts through mutual understanding and cooperation, leading to long lasting results. 

    Topics
    • Defining conflict and conflict resolution processes
    • Interest-based (win/win) problem solving
    • Active listening and questioning techniques; restating, acknowledging, and validating
    • S.M.A.R.T agreements
    • Preparing for a mediation session
    • Communication skills to handle bias and power imbalances
    • Extensive use of realistic demonstrations and role playing  
    DURATION PRICE DATES

    3 days

    $  750.00

    March 25 to March 27, 2015 

    September 30 to October 2, 2015

      Intensive Interpersonal Mediation (5 days)

      Participants say this is our best mediation training. It is an intensive learning experience providing conflict analysis and a deeper understanding of our three phase mediation model. We look at the influence of power and culture on conflict situations and provide a more solid foundation through additional practice. You will learn practical applications of the mediation skills to a variety of situations and settings. 

      Topics
      • Defining conflict and conflict resolution processes
      • Communication styles
      • Interest-based (win/win) problem solving
      • Active listening and questioning techniques; restating, acknowledging, and validating
      • S.M.A.R.T agreements
      • Preparing for a mediation session
      • Communication skills to handle bias, deal with power imbalances, and culture in relation to mediation
      • Reframing skills
      • Dealing with difficult comments
      • Advanced problem solving
      • Conflict styles
      • Sources of conflict
      • Extensive use of realistic demonstrations and role playing
      DURATION PRICE DATES

      5 days

      $ 1250.00

      June 1 to June 5, 2015

      December 7 to December 11, 2015

        Conflict Resolution and Negotiation (1 day) - NEW!

        NEW WORKSHOP!

        Conflict is inevitable when people come together to achieve a goal. The way in which it is handled will determine whether satisfactory outcomes are achieved and positive relationships developed. This practical workshop will provide an array of tools and techniques to enhance your competence in negotiating and resolving conflicts. You will promote a more positive workplace or organizational culture through effective management of conflicts with clients and colleagues. This will save precious time and reduce tension and stress in your workplace or community association.

        Topics
        • Dynamics of conflict escalation
        • Power of acknowledgement of feelings, needs, and values
        • Clarifying issues and common ground for constructive dialogue
        • Raising concerns in ways that won’t lead to defensiveness
        • Use of principled negotiation to generate win-win solutions
         
         DURATION  PRICE DATES
        1 day workshop $  300.00

        February 11, 2015 

        Facilitation Essentials - Running Effective Meetings (1 day) - NEW!

        NEW WORKSHOP!

        The quality of a meeting depends a lot on the skill of the facilitator. Participants will learn and share strategies for managing both the tasks and relationships involved. Learn how to foster positive communication and participation, effective decision making and how to step in when necessary. This training will provide basic principles and helpful tips for meetings for anyone who is running a meeting whether in a workplace or community setting, and for groups large and small.

         
         DURATION  PRICE DATES
        1 day workshop $  300.00

        July 14, 2015 

         

        We provide group discounts and a sliding price scale for individuals and/or organizations with limited budgets.

        As a non-profit organization, proceeds from our workshops help to fund our free community mediation program.

        Our workshop trainers have vast experience and come from a wide variety of backgrounds.

        You can either register online or download our Workshop Registration Form.

        For more information, please contact us by phone 416-925-2103 x 1253 or by email crt.admin@sschto.ca.