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Public Workshops

Public Workshops

A leader in conflict resolution, St. Stephen's Conflict Resolution & Training has been providing alternative dispute resolution services and training since 1985. When conflict is unmanaged it can increase stress, strain relationships, lower morale, and decrease productivity. Our workshops are ideal for anyone who wants to learn how to mediate and effectively resolve interpersonal conflicts, whether they are in the workplace or in personal settings.

All of our workshops are participatory in style; they combine group discussion, exercises, minimal lecturing, and rely heavily on role playing.

Below is the schedule of our next workshops:

WORKSHOP  DURATION DATES
Managing Conflict with Angry People 1 day

July 14, 2014

November 21, 2014

Foundational Interpersonal Mediation 3 days

March 19
to March 21, 2014 

September 17
to September 19, 2014

Intensive Interpersonal Mediation 5 days

June 9
to June 13, 2014 

December 8
to December 12, 2014

 

 

 

 

 

 

 

 

 

 

For more details, just click on the triangle beside each workshop.

Managing Conflict with Angry People (1 day)

Having trouble dealing with an angry client? Dreading telling your boss you couldn't make a deadline? This workshop will help to improve your ability to communicate and handle conflicts with angry people in both work and social settings. 

Topics
  • How to prepare when you see conflict coming
  • Dynamics of conflict escalation and de-escalation
  • Win/win or interest-based problem solving
  • Responding to blaming statements
  • Creating mutual understanding to clarify situations
  • Delivering information without causing defensiveness
  • Setting boundaries effectively and with respect
  • Dealing with different stages of anger 
 DURATION  PRICE DATES
1 day workshop $  300.00
July 14, 2014
November 21, 2014

    Foundational Interpersonal Mediation (3 days)

    Participants will develop practical skills and techniques to mediate interpersonal disputes as a third party neutral. Learning our proven three phase mediation model will allow you to mediate disputes quickly and effectively. The model empowers people to resolve their own conflicts through mutual understanding and cooperation, leading to long lasting results. 

    Topics
    • Defining conflict and conflict resolution processes
    • Interest-based (win/win) problem solving
    • Active listening and questioning techniques; restating, acknowledging, and validating
    • S.M.A.R.T agreements
    • Preparing for a mediation session
    • Communication skills to handle bias and power imbalances
    • Extensive use of realistic demonstrations and role playing  
    DURATION PRICE DATES

    3 days

    $  750.00

    March 19 to March 21, 2014 

    September 17 to September 19, 2014

      Intensive Interpersonal Mediation (5 days)

      Participants say this is our best mediation training. It is an intensive learning experience providing conflict analysis and a deeper understanding of our three phase mediation model. We look at the influence of power and culture on conflict situations and provide a more solid foundation through additional practice. You will learn practical applications of the mediation skills to a variety of situations and settings. 

      Topics
      • Defining conflict and conflict resolution processes
      • Communication styles
      • Interest-based (win/win) problem solving
      • Active listening and questioning techniques; restating, acknowledging, and validating
      • S.M.A.R.T agreements
      • Preparing for a mediation session
      • Communication skills to handle bias, deal with power imbalances, and culture in relation to mediation
      • Reframing skills
      • Dealing with difficult comments
      • Advanced problem solving
      • Conflict styles
      • Sources of conflict
      • Extensive use of realistic demonstrations and role playing
      DURATION PRICE DATES

      5 days

      $ 1250.00

      June 9 to June 13, 2014 

      December 8 to December 12, 2014

         

        We provide group discounts and a sliding price scale for individuals and/or organizations with limited budgets.

        As a non-profit organization, proceeds from our workshops help to fund our free community mediation program.

        Our workshop trainers have vast experience and come from a wide variety of backgrounds.

        You can either register online or download our Workshop Registration Form.

        For more information, please contact us by phone 416-925-2103 x 1253 or by email crt.admin@sschto.ca.