St. Stephen's Community House

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The Neighbourhood Group Neighbourhoods Working Together
St. Stephen's Community House
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Intensive Interpersonal Mediation - May 26 & June 2/9/16/23/30

This is an intensive learning experience providing the foundational skills, as well as a deeper understanding of our three-phase mediation model. We look at the influence of power and culture on conflict situations and provide a more solid foundation of mediation skills through additional practice in a variety of situations and settings. Participants say this is our best mediation training

The Foundational Interpersonal Mediation training is not a prerequisite to this training.  

  • Defining conflict and conflict resolution processes
  • Communication styles Interest-based (win/win) problem solving
  • Active listening and questioning techniques; restating, acknowledging, and validating
  • S.M.A.R.T agreements
  • Preparing for a mediation session
  • Communication skills to handle bias
  • Ways to deal with power imbalances and culture in relation to mediation
  • Reframing skills
  • Dealing with difficult comments
  • Advanced problem solving
  • Conflict styles
  • Sources of conflict
  • Extensive use of realistic demonstrations and role playing as well as group discussions

Please register online.