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Managing Conflict when People are Angry - October 2018

Having trouble dealing with an angry client, colleague, or board member? Is your own anger sometimes an issue?  This workshop will help you understand anger, deliver information without causing defensiveness, set boundaries, and de-escalate and resolve conflicts in both work and social settings.


  • How to prepare when you see conflict coming
  • Dynamics of conflict escalation and de-escalation
  • Win/win or interest-based problem solving
  • Responding to blaming statements
  • Creating mutual understanding to clarify situations
  • Delivering information without causing defensiveness
  • Setting boundaries effectively and with respect
  • Dealing with different stages of anger

You can register online or download our registration form.