St. Stephen's Community House

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St. Stephen's Community House

Cassandra

CassandraHelping youth one call at a time

The Peer Youth Helpline helps young people cope with anxiety and stress

One of the biggest impacts of COVID-19 has been on people’s mental health. The isolation people felt being separated from friends and family has had a lasting effect, particularly on youth. To alleviate the loneliness, we created the Peer Youth Helpline.

Staffed by peers, the non-crisis Helpline gives young people the opportunity to reach out and talk about what matters to them. Whether they are anxious, afraid or just need to connect, callers ease their stress by talking with peer youth and know that they are not alone. As one of the peers, Cassandra spoke to many young people who were having a difficult time with changes brought about by the pandemic.

“I am very honoured to be part of the Helpline team. It helped me really understand how important it is to be a support system for so many young people. Here’s an example: There was a young girl I met and I suggested she call the Helpline when she’s feeling down. She recently lost her grandfather and wanted to chat. At the end of the call, she told me, ‘I really needed someone to talk to about how I was feeling. Thank you and the other peer workers that are willing to listen to me.”

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