St. Stephen's Community House

Part of

The Neighbourhood Group Neighbourhoods Working Together

Conflict Resolution and Negotiation Skills for Supervisors

Conflict Resolution and Negotiation for Supervisors

It is inevitable that as a supervisor or manager you will eventually have to deal with situations of conflict. Dealing ineffectively with conflict can intensify tensions, lead to a stressful work environment, and take up a lot of your time. This practical workshop will provide an array of tools and techniques to help achieve satisfactory outcomes and positive working relationships. Additionally, we will consider how different work-styles affect the team and how to build a stronger team. These skills are transferable to working across departments, with other managers and with the general public. 

  • Building foundations for a stronger team by establishing the right climate for team conflict competence
  • The 4Rs of effective conflict resolution
  • Four common ‘people styles’ in the workplace
  • Why does conflict happen?
  • Listening to understand by listening for interests
  • Raising concerns in ways that won’t lead to defensiveness
  • Use of principled negotiation to generate win-win solutions.
  • Applying these skills and concepts in a variety of relationships and settings
Duration Price Dates
1 day workshop $ 300.00

June 24, 2021

November 12, 2021


Pay only $240 if you register 14 days before the session.

Please register online.

For more information, please contact us by phone 416-925-2103 x 1253 or by email at