St. Stephen's Community House

Part of

The Neighbourhood Group Neighbourhoods Working Together

Foundational Interpersonal Mediation

Foundational Interpersonal Mediation

Participants will develop practical skills and techniques to mediate interpersonal disputes as a third party neutral. Learning our proven three phase mediation model will allow you to mediate disputes quickly and effectively. The model empowers people to resolve their own conflicts through mutual understanding and cooperation, leading to long lasting results.

  • Defining conflict and conflict resolution processes
  • Interest-based (win/win) problem solving
  • Active listening and questioning techniques; restating, acknowledging, and validating
  • S.M.A.R.T agreements
  • Preparing for a mediation session
  • Communication skills to handle bias and power imbalances
  • Extensive use of realistic demonstrations and role playing
Duration Price Online Dates
3 day workshop $ 750.00

September 14/21/28, 2021


Pay only $600 if you register 14 days before the first day of the session.

Please register online.

For more information, please contact us by phone 416-925-2103 x 1253 or by email at