St. Stephen's Community House

Part of

The Neighbourhood Group Neighbourhoods Working Together

Intensive Interpersonal Mediation

Intensive Interpersonal Mediation

Participants say this is our best mediation training. It is an intensive learning experience providing conflict analysis and a deeper understanding of our three phase mediation model. We look at the influence of power and culture on conflict situations and provide a more solid foundation through additional practice. You will learn practical applications of the mediation skills to a variety of situations and settings.

  • Defining conflict and conflict resolution processes
  • Communication styles Interest-based (win/win) problem solving
  • Active listening and questioning techniques; restating, acknowledging, and validating
  • S.M.A.R.T agreements
  • Preparing for a mediation session
  • Communication skills to handle bias, deal with power imbalances, and culture in relation to mediation
  • Reframing skills
  • Dealing with difficult comments
  • Advanced problem solving
  • Conflict styles
  • Sources of conflict
  • Extensive use of realistic demonstrations and role playing
Duration Price Dates
5 day workshop $ 1250.00

November 17/24 and December 1/8/15, 2021


Pay only $1000 if you register 14 days before the session.

Please register online.

For more information, please contact us by phone 416-925-2103 x 1253 or by email at