Going the extra mile
Enhanced services during COVID-19 helped our supportive housing residents
For seniors, the danger of COVID-19 can not be overstated. The physical harm caused by the disease is devastating as has been the impact on services and isolation. At The Neighbourhood Group’s six supportive housing residences, finding ways to increase services beyond onsite personal care has been crucial.
Increased outreach and check-ins were the starting point to reduce residents’ loneliness. Additional visits to drop off homemade meals and flowers, virtual chats, casework and workshops, and balcony concerts and games were just a few of the other efforts made to help residents cope with mental and social hazards caused by the pandemic.
“I am so grateful for the PSW services. They are so kind and helpful. The pandemic has been lonely for me but the PSWs always brighten my day.” - Joan
“I’ve been living in this housing for 13 years and am very happy with the services, especially during COVID. The staff treats me well”. - John
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